Build-A-Bear Workshop® is a BizRate.com® Circle of Excellence Merchant
The Circle of Excellence recognizes the BizRate.com e-tailers who demonstrated outstanding performance throughout the year. Over 2000 quality, consumer-rated online merchants from the BizRate Shopping Search Engine were considered for the awards. The awards are based on the direct feedback, collected at the point-of-sale and after delivery of goods, from customers concerning seven key satisfaction metrics including:
- Overall Satisfaction
- Product Selection
- Ease of Finding Products
- Repurchase Intent
- Product Met Expectations
- On-time Delivery
- Customer Support