Help and Customer Care

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Use this page to get answers to your questions, troubleshoot problems, or get in touch with us.

First Time Guests

Creating an Account
Creating a Wishlist
How do I dress a furry friend online
Will the clothes fit my new furry friend
How much does shipping cost
Certificates and Coupons
What plugins do I need
How do I select my country / language
Making us your Home Page

Your Order

Check Order Status
Pre-Orders
Shipping Information
Returns and Exchanges
APO Orders
Canceling or Modifying your Order

Your Account

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Your Gift Cards
Privacy and Security

Most Common Questions

How much does shipping cost
Can I change my order
Can I change my account info
I can't find an item on the site
How do I return an item
Can I change or cancel an item/order
Can I check the status of an order
Are all the items on the web site in the store
How do I Subscribe / Un-subscribe from our Newsletter


General www.friends2bmade.com Answers

Making www.friends2bmade.com your Home Page.

Microsoft Internet Explorer

To make www.friends2bmade.com your homepage, follow these simple steps:

  1. Click Here

or

  1. Select "Internet Options" from the "Tools" menu
  2. Click on the "General" tab.
  3. In the "Home page" section, type "http://www.friends2bmade.com".
  4. Click OK to finish.

Mozilla / Netscape Navigator

To make www.friends2bmade.com your homepage, follow these simple steps:

  1. Click on the Edit menu at the top of your screen.
  2. Choose Preferences.
  3. In the left-hand Category list, click Navigator.
  4. Under Home page type http://www.friends2bmade.com
  5. Click OK to finish.

Firefox

To make www.friends2bmade.com your homepage, follow these simple steps:

  1. Click on the Tools menu at the top of your screen.
  2. Choose Options.
  3. In the left-hand Category list, click General.
  4. Under Home page type http://www.friends2bmade.com
  5. Click OK to finish.

What plugins do I need?

Flash Player

To take advantage of the content on this site such as Invitations, Games, Honeycards, etc.. You will need the FREE Flash Player plugin installed on your computer, available at adobe.com.

You do not have the Flash plugin installed, or your browser does not support Javascript.
Please install and/or enable both.

If you're unable to see the bouncing red ball to the left of this paragraph then you do not have the Flash Player and will need to download the FREE plugin. If you do have the Flash Player but you're experiencing odd behavior (like games / printables not working correctly) then upgrading the Player to the latest version may fix the problem.

Tip: Make sure you restart your computer after installing the new Flash Player.

Acrobat Reader

Some of the resources for this web site are in PDF format. To open these files you will need Adobe Acrobat Reader. You may download Acrobat Reader for free from the Adobe web site.





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